Privacy Policy

Last Updated: January 1, 2025

1. Information We Collect

We collect personal identification information (name, email address, phone number, mailing address) and protected health information (PHI) including medical history, health goals, assessment results, and treatment preferences. This information is collected when you fill out forms, schedule consultations, or communicate with our team.

2. How We Use Your Information

Your information is used exclusively to:

• Provide and manage your health and wellness services
• Communicate with you about appointments, results, and recommendations
• Improve our services and develop new offerings
• Comply with legal and regulatory requirements
• Send health tips and newsletters (only with your explicit consent)

3. HIPAA Compliance

Wellness Centrals fully complies with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict physical, administrative, and technical safeguards to protect your PHI. Access to your health records is limited to authorized personnel directly involved in your care.

4. Data Security

We employ industry-standard encryption (SSL/TLS), secure servers, access controls, and regular security audits to protect your data. While no system is completely impenetrable, we take every reasonable measure to prevent unauthorized access, disclosure, or data loss.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with your other healthcare providers (with your written authorization), insurance companies (for claims processing), or as required by law. All third-party partners are bound by strict confidentiality agreements.

6. Your Rights

You have the right to:

• Access and receive a copy of your health records
• Request corrections to inaccurate information
• Request restriction of certain uses of your PHI
• Receive confidential communications via your preferred method
• Request deletion of non-PHI data where applicable

7. Cookies & Analytics

Our website may use cookies and analytics tools to improve your browsing experience. These tools collect anonymized data about page visits and navigation patterns. No PHI is collected through website cookies. You can disable cookies through your browser settings.

8. Contact Us About Privacy

For any privacy-related questions or to exercise your rights, contact our Privacy Officer at info@wellnesscentrals.com or call (601) 684-8619.